Welcome to Kraken
Kraken® is a leading cryptocurrency exchange that offers secure trading, investing, and portfolio management. This guide will provide step-by-step instructions for logging in, securing your account with two-factor authentication (2FA), recovering access, troubleshooting common issues, and best practices for account safety.
Step-by-step login instructions
- Navigate to kraken.com/login or open the official Kraken mobile app.
- Enter your registered email address or username.
- Enter your password and complete CAPTCHA if prompted.
- Submit your two-factor authentication code if 2FA is enabled.
- Access your dashboard to view balances, trading options, and portfolio details.
Importance of secure login
A secure login protects your funds and personal information. Always use a unique, strong password, enable 2FA, and monitor account activity. Kraken provides email alerts and device recognition to notify you of suspicious logins.
Two-Factor Authentication (2FA)
2FA adds a critical security layer. Use authenticator apps or security keys to ensure only you can access your account.
Device & Email Alerts
Kraken alerts you of new device logins or account changes. Always verify notifications via the Kraken Support channel.
Troubleshooting login issues
Forgot Password
Use the Reset Password option to regain access. Follow the instructions sent to your registered email address. Check spam folders if not received.
2FA Issues
Lost access to your 2FA device? Use backup codes or contact Kraken Support for recovery instructions.
Account Locked or Blocked
Multiple failed attempts or suspicious activity can lock your account. Follow on-screen instructions or contact support to regain access.
Best practices for account safety
- Use a strong, unique password with a password manager.
- Enable 2FA for all logins.
- Monitor account notifications for suspicious activity.
- Keep backup codes and sensitive info offline and secure.
- Review connected apps and revoke unnecessary access.